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Retail workforce management
Shift planning for stores and chains

One platform for branches, peak trading, and multi-site teams—shifts, hours, and communication together.

Shift planning, time tracking, and coordination in one place—so store managers and HR spend less time on admin and more time on the shop floor.

  • Cross-store planning instead of spreadsheet chaos
  • Clear view of staffing, hours, and labour cost
  • For specialty retail, supermarkets, franchises, and chains
Trusted by 2,000+ teams every day
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Workforce planning that fits retail teams

Less stress in store operations

Fewer WhatsApp threads and paper rosters—everyone sees the same schedule and updates.

More time for customers

Less manual planning, more presence on the shop floor.

Documented and compliant

Hours, breaks, and assignments recorded properly—for payroll and audits.

Built for stores and retail teams

Retail runs on opening hours, peak trading, and shifting availability—not another generic HR tool.

Ordio brings duty rosters, time tracking, and team messaging together: managers see who works when, including across locations.

That means more time for customers, merchandising, and a team that always knows the plan.

Retail team with the Ordio app

Staff scheduling for every store

Plan sales floor, checkout, and stock cover against opening hours, minimum staffing, and peaks—including across multiple branches. In Ordio you see availability, absences, and swap requests in one rota instead of spreadsheets and group chats. You cut understaffing on Saturdays, sales, and stocktake—and HQ and store managers share the same planning base.

Staff scheduling in retail – Ordio
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Time tracking in retail you can trust

Staff clock in on the app or a terminal. Breaks, premiums, and actual hours are captured automatically and stay documented for reporting and payroll prep. You spot plan vs. reality early without retyping hours from paper or Excel. That makes day-to-day work easier for store managers and clarifies labour cost in retail.

Time tracking in retail – Ordio
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Payroll prep without manual handoffs

With Payroll Plus, planned shifts and tracked hours flow together—premiums, absences, and corrections included. You hand structured data to payroll instead of reconciling plan vs. actual manually every month. That saves coordination time between store, HR, and payroll—especially with part-time staff, weekend shifts, and multiple locations.

Payroll preparation for retail – Ordio Payroll Plus
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HR for branch networks

Contracts, master data, and documents live centrally in the digital employee file—with clear access for HR and store managers. New hires get up to speed faster, and you find paperwork without folder stacks or scattered files. Workforce planning stays manageable in retail—not only in the rota, but in employee records too.

HR management in retail – Ordio
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Everything your store teams need in one place

Four modules that work together on the shop floor—from planning and absences to reporting and operational checklists.

Reporting and analytics for retail – Ordio

Reporting and analytics

See labour cost, hours, and workload by store or department—and spot overtime or understaffing early. Instead of exports from several tools you get plan-vs-actual from one system. That helps with peaks, season, and conversations with HQ without stitching numbers by hand.

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Absence management in retail – Ordio

Absence management

Holiday, sickness, and availability run centrally—staff request in the app and store managers see the live rota straight away. You find cover faster on short notice without messenger chains. The rota stays workable even when opening hours or peak trading change.

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Nano AI for retail workforce planning – Ordio

Nano AI – planning assistant

Nano is built into your Ordio workspace and helps with recurring planning questions—open shifts, cover, or the next step in the rota. You save time on routine coordination and keep the final call in the store. Especially useful with multiple branches and changing availability.

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Store checklists in Ordio

Tasks and checklists

Opening, closing, inventory, and store tasks live in the app—with proof of who completed what. Fewer missed steps at checkout or in the stockroom, fewer notes on the door. Checklists complement rotas and time tracking on the shop floor.

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More than 2,000 teams use Ordio every day

"Our employees love the transparency that Ordio creates."

We use Ordio for everything around people — from personnel files to documents, shift planning and time tracking.

Fabian from Heilandt coffee roasters

Fabian

Managing Director & Founder

Heilandt

"Ordio saves us stress and a lot of time."

We use Ordio in service and production for time tracking, shift planning and checklists — we save time and a lot of stress.

AW

Andreea & Walter

Managing Director & Founder

Die Fette Kuh

"Pen, paper, Excel and WhatsApp groups are a thing of the past."

With Ordio we found a platform where every employee process is thought through end to end — we save 2–3 hours of admin every day.

Maxi from Zappes Broi

Maxi

HR & Purchasing

Zappes Broi

Discover all customer stories →

Connect with all your integrations

Workday integration
Lightspeed integration
3POS integration
DATEV integration
Datafox integration

Frequently asked questions about retail workforce management

What does Ordio do for the retail sector - and for whom is it worthwhile?

Ordio bundles personnel management in everyday operations: shift planning, time tracking and team organization for stores, branches and chains. You plan staff deployment, view availabilities and keep track of times - instead of paper, Excel and chat. This is useful if you have several areas (sales, checkout, warehouse), changing opening hours or several locations and need a common platform for planned and actual times.

What is workforce scheduling in retail?

Staff scheduling means: You distribute employees to shifts, branches and tasks in such a way that opening hours, peak times, inventory and absences are covered - without constantly over- or understaffing. Digital tools help to take availability, qualifications and legal requirements into account centrally and implement changes more quickly than with static tables.

How do you create a roster or shift plan in retail?

You start with opening hours, minimum staffing and roles (cash register, sales, warehouse), enter availabilities and absences and fill in the duty roster or shift plan week by week. In Ordio, you can create templates, see conflicts earlier and make adjustments during peak times or absences - instead of just pushing them into tables. This keeps it clear who is in the store and when; planning and communication run from one system.

How does Ordio support multiple branches or locations?

You create locations and teams in Ordio and plan per branch or across the board: roles, shifts and substitutions remain traceable in one system. Branch managers work with clear rights; head office retains an overview of requirements and staffing. This reduces coordination via messenger and gives you a shared database for deployment and times.

How to plan shifts during peak times, season and different opening hours?

You use templates and calendars to map recurring patterns (weekends, public holidays, sales) and adjust them at short notice. You address peak times and seasonal peaks by seeing availabilities and planned absences early on and closing gaps in a targeted manner. This keeps the focus on sales and customer service instead of constant planned fire alerts

Do working hours have to be recorded in retail - and how does Ordio help?

In Germany, employers must document the working hours of their employees systematically and comprehensibly; details on form and exceptions continue to evolve with legislation and case law. This applies equally to supermarkets, specialist retailers, discounters and chain stores. With Ordio, you can record start, end and breaks digitally and make them available for evaluations and payroll preparation. In-depth information without legal advice: Guide: compulsory time tracking (German article).

How are shift schedules and time recording related in Ordio?

Scheduled shifts from the shift plan and stamped times from the time tracking are in one platform: you recognize deviations earlier and avoid duplicate maintenance. You can use the data for reports and - where set up - for payroll, without manual Excel exports as a standard process.

Can employees view shifts and submit absences digitally?

Yes. Via the Ordio app, employees can see their shifts, swap or request shifts depending on their settings and submit vacation or sick leave in a structured manner. For the branch, this means fewer queries to the line and a faster response if someone is absent - without sensitive data having to go through private chats.

Is Excel or paper enough - or when is software for duty rosters and personnel worthwhile?

Tables and slips of paper are often enough for a small branch with a stable team - as soon as several locations, changing opening hours or many part-time employees are added, the coordination effort increases. Software such as Ordio centralizes schedules, availabilities and times so that you need to ask for less and still remain transparent. The switch is typically worthwhile if planning errors regularly cost you turnover, peace and quiet in the team or proof of payroll preparation.

For which retail businesses is Ordio suitable?

Ordio is suitable for specialty retail, supermarkets, discounters and hypermarkets, fashion, electronics, DIY stores, petrol stations or smaller stores - wherever shifts, weekend shifts or branch networks occur and topics such as staff deployment or time tracking are relevant in retail. The modular structure allows you to start with a shift plan and time tracking and later add absences, tasks or payroll step by step.

How do recorded times help with personnel costs and evaluation?

When actual times are clearly assigned to shifts and locations, you can see overtime, part-time patterns and bottlenecks earlier - a solid basis for management and discussions with the branch. In Ordio, you bundle schedules and times so that target/actual comparisons and evaluations are not created from multiple Excel lists. This does not replace payroll accounting, but it makes preparation for payroll and controlling easier.

Where does Ordio stand between a pure time clock and a large HR suite?

Ordio focuses on operational personnel in shift work: planning, recording, absences, app and interfaces - without requiring the full package of an enterprise HR suite. Simple time clocks often only cover the recording; Ordio combines plan and times so that you don't have to jump between isolated tools. For in-depth HR or payroll processes, it makes sense to add specialist departments and, if necessary, Payroll in Ordio.

Are there interfaces or data flows in the direction of wages and payroll?

Ordio provides structured time and absence data that you can use for payroll preparation - specific interfaces and fields depend on your configuration and connection. You can check suitable extensions via Payroll and the App Store; if in doubt, clarify with your payroll department or tax advisor which exports are required.

How do you get to the next step - consulting or pricing?

If you run a retail business with several shifts or locations, it's worth taking a guided look at your specific day-to-day planning: arrange a demo and discuss use cases (stores, checkout, inventory). For key commercial data, you can see the current packages under prices - without the need for internal campaign URLs in FAQs.