# Helpdesk Structure

**Last Updated:** 2026-01-09

Complete structure map of the Ordio helpdesk documentation.

## Overview

The helpdesk is organized into 14 main categories, each containing multiple articles. The extraction has been completed and all content has been saved to `docs/content/helpdesk/raw/`.

## Categories

### 1. Soforthilfe-Guide & FAQ

- **Slug:** `soforthilfe-guide-faq`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/soforthilfe-guide-faq
- **Description:** Quick help guide and frequently asked questions
- **Articles:** Extracted (see JSON for details)

### 2. Arbeitszeiten & Reporting

- **Slug:** `arbeitszeiten-reporting`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/arbeitszeiten-reporting
- **Description:** Planned and recorded working hours overview, export, live working hours viewing and more
- **Articles:** Extracted (see JSON for details)

### 3. Checklists

- **Slug:** `checklisten`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/checklisten
- **Description:** Assign tasks, evaluate and link with shifts
- **Articles:** Extracted (see JSON for details)

### 4. Dokumente

- **Slug:** `dokumente`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/dokumente
- **Description:** Automatically request and verify documents
- **Articles:** Extracted (see JSON for details)

### 5. Einstellungen & Abläufe

- **Slug:** `einstellungen-ablaeufe`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/einstellungen-ablaeufe
- **Description:** Automate and customize processes in your business
- **Articles:** Extracted (see JSON for details)

### 6. Integrationen

- **Slug:** `integrationen`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/integrationen
- **Description:** Extend your workspace with functions and interfaces to partners
- **Articles:** Extracted (see JSON for details)

### 7. Lohnregeln & Lohnauswertung

- **Slug:** `lohnregeln-lohnauswertung`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/lohnregeln-lohnauswertung
- **Description:** Set wages and wage limits, manage target hours and working time account, export payroll evaluation easily
- **Subcategories:**
  - Ordio Payroll - unser Lohn-Update
- **Articles:** Extracted (see JSON for details)

### 8. Mitarbeiter-App

- **Slug:** `mitarbeiter-app`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/mitarbeiter-app
- **Description:** View shifts, apply for shifts, indicate availability, submit change requests, submit vacation requests and more
- **Articles:** Extracted (see JSON for details)

### 9. Mitarbeiterdaten & Stammdaten

- **Slug:** `mitarbeiterdaten-stammdaten`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/mitarbeiterdaten-stammdaten
- **Description:** Digitally request and centrally manage employee data
- **Articles:** Extracted (see JSON for details)

### 10. Payroll Plus - Ordios Lohnbuchhaltung

- **Slug:** `payroll-plus-ordios-lohnbuchhaltung`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/payroll-plus-ordios-lohnbuchhaltung
- **Description:** Everything about Payroll Plus – our new feature for simple and automated payroll directly via Ordio
- **Subcategories:**
  - Payroll Plus - Einrichtung
- **Articles:** Extracted (see JSON for details)

### 11. Schichtplanung

- **Slug:** `schichtplanung`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/schichtplanung
- **Description:** Create shifts and templates, assign employees, consider wage limits, enable applications and more
- **Articles:** Extracted (see JSON for details)

### 12. Verfügbarkeiten & Abwesenheiten

- **Slug:** `verfuegbarkeiten-abwesenheiten`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/verfuegbarkeiten-abwesenheiten
- **Description:** Request and manage availability, plan absences, approve requests and more
- **Articles:** Extracted (see JSON for details)

### 13. Zeiterfassung

- **Slug:** `zeiterfassung`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/zeiterfassung
- **Description:** Legally compliant & minute-precise time recording, generate working time records and individualize rules
- **Articles:** Extracted (see JSON for details)

### 14. Abonnement & Prämien

- **Slug:** `abonnement-praemien`
- **URL:** https://helpdesk1.ordio.com/de/helpcenter/abonnement-praemien
- **Description:** Manage your Ordio subscription, adjust billing data, win prizes
- **Articles:** Extracted (see JSON for details)

## Extraction Details

- **Extraction Date:** See `helpdesk-content.json` for exact timestamp
- **Raw HTML Files:** `docs/content/helpdesk/raw/[category-slug]/`
- **Structured Data:** `docs/content/helpdesk/raw/helpdesk-content.json`
- **Total Articles:** See JSON file for exact count

## Next Steps

1. Parse HTML content to markdown
2. Map helpdesk articles to product features
3. Perform gap analysis
4. Create enhancement plans